Live Coaching: A Look at the Human Side of Digital Health Programs

The evolution of digital health solutions is accelerating rapidly, offering HR and benefits leaders new, cost-effective ways to impact the most pressing health and wellbeing issues facing their organizations today. Technology-delivered treatments, when combined with a human touch, now offer employers and health plans the ability to greatly extend the reach of evidence-based interventions at reduced cost and increased effectiveness.

What can a human touch mean for the bottom line and population health?

For large organizations, digital therapeutics (DTx) have swiftly gained market penetration and adoption based on their ability to deliver engaging, personalized and effective therapeutic interventions at scale. These solutions, oftentimes blended with artificial intelligence (AI), offer employers the ability to boost job satisfaction and health outcomes while decreasing treatment costs for chronic conditions such as musculoskeletal (MSK) pain or diabetes.

Although, powerful technology is only part of the equation. Tech combined with on-demand human coaching is dramatically extending the capabilities and effectiveness of DTx and driving adoption forward for populations like yours.

As options for DTx solutions become increasingly crowded, digital human coaching is emerging as the gold standard in managing chronic conditions, while programs without access to a live coach have been deemed to have insufficient evidence to support their widespread use.

Live from the source: Hear from Coach Sara

At Kaia Health, our live coaching is based on the highly successful intrinsic methodology approach. This proven methodology builds upon the assets or strengths of a person, rather than focusing on and trying to correct an individual’s mistakes and weaknesses. For Kaia Health Senior Health Coach Sara Espina, it’s the live coaches – and their level of education and training – that sets the Kaia app apart from other digital therapeutics.

“Using the intrinsic methodology, we can focus on employees’ strengths and skills, and get them into the habit of doing what’s right for the MSK condition they’re facing,” explained Espina. “Knowing what to do and actually doing it on a consistent basis, the right way, are two very different things. That’s where we come in as live coaches.”

“Live coaching helps take the technology-enabled Motion Coach capability and build on it even further … with a human touch,” said Espina. “We are further customizing the already personalized technology to each user’s life and values in a way that creates a habit focused on a long-term goal. It keeps them engaged, which ultimately improves their health.”

The Kaia Health multimodal model of therapy can address not only back or joint pain, but also the adjunct issues that often accompany MSK disorders, including anxiety and depression.

Best-in-class coaching experience delivered at scale

All Kaia Health coaches are intrinsically trained. And the Kaia Health app is customized to each individual, with a personalized exercise plan based on a person’s level of pain, mobility and abilities. Kaia Health provides a multimodal program to safely and effectively help both the body and the brain cope with MSK conditions.

A whole new world of opportunity

Remote work, virtual care and DTx are growing exponentially as the nation emerges from COVID-19. With musculoskeletal disorders, employers can take the opportunity now to have a direct, positive impact on employees’ quality of life – no matter where they are working – simply by providing the right benefits.

If you’re interested in learning how skilled, qualified live coaching can make a difference in the lives of your employees, schedule a brief intro call or demo with our team.