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Digital MSK For the Whole Body

With the new product launch, Kaia Health will offer next-generation MSK care that integrates with the existing care landscape.

5 min read

New York, Wednesday 10 February 2021 – Digital therapeutic company, Kaia Health, unveils the next-generation, complete musculoskeletal (MSK) care solution for employers and health plans. Kaia Gateway will include a case review service and clinical triage algorithms, while Kaia Premium Partners will provide native interoperability with select providers – all within Kaia’s existing solution. The new treatment concept is based on what Kaia has already evaluated in the industry’s largest randomized controlled trial (RCT). Kaia’s next generation offering also expands support to chronic, acute, and presurgery care for back, neck, hip, knee, shoulder, hand/wrist, and foot/ankle pain.

Up until today, Kaia Health’s digital MSK program has treated 450,000 patients with evidence-based care, more than any other digital MSK vendor. Kaia Health’s MSK app features patented Motion Coach™ computer vision technology, which tracks the body by measuring thousands of data points every minute during exercising and a functional movement test. It provides ongoing support and real-time, automated PT-grade exercise feedback, creating a more personalized, effective, and engaging experience than sensor straps or monthly tele-PT video calls.

Illustration of different Kaia services: MSK Therapy, Gateway, and then Premium Partners.

Introducing the all-new Kaia Gateway

Accessed via Kaia Health’s existing digital MSK program, Kaia Gateway will be the new front door for all MSK patients. Each will be screened using a clinical triage algorithm, which analyzes various clinical dimensions to identify patients at risk of needing more invasive or intense treatment. Those with medical issues, or likely to elect into surgery, will be directed to a Kaia Health medical provider for further consultation.

An AI-enabled escalation algorithm will monitor patients longitudinally for clinical and behavioral patterns that might warrant an intervention by a Kaia Health medical professional or health coach. Integrating a case review service will reduce costs, as the likelihood of unnecessary elective surgery varies drastically depending on whom patients speak with first.1

“Kaia Gateway creates an unprecedented level of understanding of MSK patients and their progression,” says Justin Yang, Kaia Health’s U.S. Chief Medical Officer. “The algorithms now include Motion Coach™ data in addition to self-reported and adherence data. The Motion Coach™  insights thus now drive our clinical decision making in addition to patient engagement. This richer dataset will offer a more informed user case review and allow Kaia Gateway to make better patient choices in the treatment app or via one of our partners.”

Introducing Premium Partners

Already today, Kaia Health coaches refer out to other medical services in an employer or health plan’s ecosystem using pathways configured during implementation. Premium Partners will take this one stage further and set a new precedent for employee benefits interoperability by offering the most sophisticated integration option available in the MSK market.

Premium Partners will have access to detailed treatment history including insights from Motion Coach™, disease progression, exercise level information, and medical surveys. Kaia has already built out bi-directional referrals and warm transfers, single sign-on capability, incentive program integrations and automated data exchange APIs with its first Premium Partners. Additional Premium Partners offerings include other evaluated general and specialty care solutions, such as digital interventions, disease management programs, PT, telemedicine, care navigation, and expert medical opinion services.

“Kaia Health is the next-generation MSK solution to integrate with the existing care landscape, one that addresses MSK cases across an expanded MSK care spectrum,” says Jonas Duss, Kaia Health’s U.S. CEO. “Our goal is to create a happier, healthier and less-costly workforce together with our Premium Partners.”

Kaia Health has among the industry’s most robust clinical evidence with the largest published randomized control trial [source], and a rigorous claims-based ROI methodology [source].

In a recent regional health system deployment, Kaia Health’s MSK app use resulted in a 22% medical claims net cost saving and a 50% decrease in MSK pain level. For employers, Kaia Health’s MSK app has demonstrated a more than 20% decrease in medical spend [source].

MSK conditions affect 126.6 million Americans2, which results in annual costs to U.S. employers of $120 billion.3  MSK conditions cost businesses an average of $425 per employee per year4 in medical bills, affect 25% of their workforce and account for 16% of overall medical spend.

Kaia’s next generation solution will be available starting Q3 2021 with Kaia Gateway (Case Review service, Triage & Escalation algorithms, and expanded joint coverage). Premium Partners will be rolling out on an ongoing basis. The preventative program will conclude the rollout on January 1, 2022.

Schedule a Meeting

To learn more about Kaia Gateway and Premium Partners, schedule a brief intro call with the Kaia team.

Media interviews

Jonas Duss, Kaia Health’s U.S. CEO, and Justin Yang, Kaia Health’s U.S. Chief Medical Officer, are available for interview

Media contact: Harry Cymbler, Hot Cherry PR,


1. Lenza M, Buchbinder R, Staples MP, et al. Second opinion for degenerative spinal conditions: an option or a necessity? A prospective observational study. BMC Musculoskelet Disord. 2017;18(1):354.
2. American Academy of Orthopaedic Surgeons (2016): One in two Americans have a musculoskeletal condition
3. Northeast Business Group on Health (2017): Preventing and Treating Musculoskeletal Disorders: New Strategies for Employers
4. Source: internal data received by Kaia from 130+ large employers

About Kaia Health

Kaia Health is a digital therapeutics company that creates accessible, evidence-based treatments for a range of disorders including back pain, COPD and osteoarthritis. Working with experts in various medical fields, the company uses machine learning to deliver individualised app interventions that aim to empower and motivate patients to take control and self-manage their condition with digital alternatives from their home using devices they already own (i.e. smartphones and tablets). Kaia Health has enrolled more than 450,000 users to date in their digital therapy program. Kaia Health is a member of the Digital Therapeutics Alliance (DTA), an international non-profit trade association of industry leaders and stakeholders engaged in the evidence-driven advancement of digital therapeutics. Kaia has offices in New York and Munich. Learn more at

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